On this page
- Business Profile vs website listing
- How to create a Google Business Profile
- How to verify your business
- Complete your profile so it can rank
- Google Business Profile setup checklist
- Verification methods explained
- Choosing the right Google Business Profile category
- Adding your business to other places Google uses
- Keeping your listing healthy after it goes live
- Mistakes that get Google Business Profiles suspended
- How to add your website to Google Search
- How to write a Google Business Profile description
- Photos that help your listing
- Using Google Business Profile posts and products
- How to track results from your Google listing
- Adding a business with several locations
- Add your business to Bing and Apple Maps too
- Why your business is not showing on Google
- Getting your first Google reviews
- Industry specific tips for Google listings
- How Google decides which listings to show
- What to do if your listing is not appearing
- Google Business Profile vs your website: what each does
- Keeping your business details consistent
- A 30 day plan after adding your business
- Quick answers for common setup problems
- How to show up higher once you are listed
- FAQs
There are two ways your business appears on Google. The first is your Business Profile, which shows in Google Maps and the map pack for local searches. The second is your website, which appears in the regular search results. Most businesses need both.
The steps below cover how to set up each one, how long it takes and what to do if your business still does not show up. If you serve customers in a specific area, our Local SEO and Google Business Profile Optimization services can handle the setup for you.
Senior specialists map your SEO and AI search priorities within 1 business day.
Get my SEO plan Chat on WhatsApp- A Google Business Profile puts you on Google Maps and in local results.
- Google Search Console helps your website get found and indexed.
- Verification and accurate details are required before your listing shows reliably.
- Reviews, photos, categories and consistent listings help you rank once you are listed.
Business Profile vs website listing
| Google Business Profile | Website in Google Search | |
|---|---|---|
| Where it shows | Google Maps, map pack, knowledge panel | Organic search results |
| Who needs it | Businesses with a location or service area | Every business with a website |
| How to set up | Create and verify at business.google.com | Verify in Search Console, submit a sitemap |
| Cost | Free | Free (hosting and domain aside) |
How to create a Google Business Profile
- 1Go to Google Business Profile and sign in with a Google account you will keep long term.
- 2Search for your business name. If a listing exists, claim it; if not, create a new one.
- 3Enter your exact business name as it appears on your signage. Do not add keywords or cities.
- 4Choose the primary category that best describes your main service.
- 5Add your address if customers visit you, or set service areas if you travel to customers.
- 6Add your phone number and website address.
- 7Choose a verification method from the options Google offers.
How to verify your business
Google needs to confirm you are the real owner. The options you see depend on your business type and location.
| Method | How it works | Tips |
|---|---|---|
| Video recording | Record your location, signage, tools and proof of ownership | Show your street, storefront or vehicle and a business document |
| Phone or text | Google sends a code to the business phone | Answer the business line yourself |
| A code is sent to a business email | Use an email on your own domain | |
| Postcard | A code is mailed to your address | Do not edit your profile while waiting |
| Instant verification | Available if your site is already verified in Search Console | Use the same Google account |
Verification can take a few minutes or several days. Avoid changing your name, address or category during review, as this can restart the process.
Complete your profile so it can rank
A verified profile is only the start. Complete profiles get more views and actions.
Hours and special hours
Keep regular and holiday hours accurate.
Services and products
List each service or product with a short description.
Attributes
Add attributes such as accessibility, payment options and service types.
Photos
Upload your exterior, interior, team and examples of your work.
Description
Explain what you do and where, in plain language, without links or keyword stuffing.
Reviews
Ask happy customers for reviews and reply to every one.
Google Business Profile setup checklist
- 1Search Google Maps for your business to check whether a listing already exists.
- 2Sign in to Google Business Profile with a business email you will keep long term.
- 3Enter your exact business name as it appears on your signage, with no extra keywords.
- 4Choose the most specific primary category, then add a few secondary categories.
- 5Add your address, or set a service area and hide your address if customers do not visit you.
- 6Add your phone number, website and opening hours, including holiday hours.
- 7Verify the profile using the method Google offers.
- 8Add services or products, a business description and at least ten real photos.
- 9Add attributes such as accessibility, payment options and online appointments.
- 10Share your review link with recent happy customers.
Verification methods explained
| Method | How it works | Tips |
|---|---|---|
| Video recording | Record a short video showing your location, signage and proof of business | Show street signs, your entrance and tools or stock |
| Phone or text | Google sends a code to your business phone | Make sure the number on the profile reaches you |
| A code is sent to a business email | Use an email on your own domain where possible | |
| Postcard | A code is mailed to your address | Takes several days; do not edit the profile while waiting |
| Instant or bulk | For some verified websites or businesses with many locations | Bulk verification suits chains with 10 or more locations |
Google chooses which methods to offer, and options vary by business type and country.
Choosing the right Google Business Profile category
Your primary category is one of the most important local ranking factors. Pick the category that best describes your main service, not every service you offer. A business that mainly repairs boilers should choose a heating category rather than a general contractor category.
Check the categories used by top ranking competitors in your area for ideas, then add secondary categories only for services you genuinely provide.
| Business | Good primary category | Avoid |
|---|---|---|
| Emergency plumber | Plumber | Contractor |
| Family dentist | Dentist | Health |
| Italian restaurant | Italian restaurant | Restaurant (too broad) |
| Divorce lawyer | Divorce lawyer or Family law attorney | Lawyer (too broad) |
Adding your business to other places Google uses
Your website
Google cross checks your profile with your site. Show the same name, address and phone, and add LocalBusiness schema.
Business directories
Listings on trusted directories confirm your details. Our local citation building service handles this.
Industry platforms
Sector sites for health, legal, travel and trades help Google understand what you do.
Social profiles
Consistent profiles on major social platforms support your brand entity.
Keeping your listing healthy after it goes live
- 1Check the profile every week for user suggested edits and approve or reject them.
- 2Reply to every new review within a few days.
- 3Post updates, offers or events at least every two weeks.
- 4Add fresh photos regularly, especially of your work and team.
- 5Update hours before holidays and special events.
- 6Answer questions in the Q and A section.
- 7Review profile performance for calls, website clicks and direction requests.
Mistakes that get Google Business Profiles suspended
Keywords in the business name
Adding 'best plumber in Leeds' to your name breaks Google's guidelines.
Ineligible addresses
Virtual offices, PO boxes and unstaffed addresses are not allowed for storefronts.
Duplicate listings
Several profiles for one location confuse customers and can trigger review.
Fake reviews
Buying reviews or reviewing yourself can lead to removal of reviews or the profile.
Wrong business type
Online only businesses without a physical presence usually cannot create a Maps listing.
If your profile is suspended, fix the issue first, then submit a reinstatement request with evidence such as utility bills and photos of your signage.
How to add your website to Google Search

- 1Open Google Search Console and add your website as a property.
- 2Verify ownership using DNS, an HTML file or your Google Analytics or Tag Manager account.
- 3Submit your XML sitemap under Sitemaps.
- 4Use the URL Inspection tool on your home page and click Request indexing.
- 5Check the Page indexing report after a few days for errors.
- 6Fix anything blocking indexing, such as a noindex tag or robots.txt rule.
How to write a Google Business Profile description
Example description Bright Smile Dental is a family dental clinic in Kothrud, Pune, offering check ups, teeth cleaning, implants, braces and emergency appointments. Our dentists speak English, Hindi and Marathi, and we are open six days a week with early morning slots.
- 1Open with what you do and where, such as 'Family run dental clinic in Kothrud, Pune'.
- 2Mention your main services in plain language.
- 3Add what makes you different: opening hours, languages spoken, experience or guarantees.
- 4Keep it under the 750 character limit and avoid links or prices.
- 5Do not stuff keywords or mention competitors.
Photos that help your listing
| Photo type | Why it helps |
|---|---|
| Logo and cover photo | Builds brand recognition in search and Maps |
| Exterior | Helps customers recognise your entrance |
| Interior | Shows what to expect inside |
| Team | Builds trust before the first visit |
| Work or products | Shows quality and range |
| Short videos | Gives a quick tour or demonstration |
Use real photos, not stock images, and add new ones regularly so your profile stays fresh.
Using Google Business Profile posts and products
Updates
Share news, tips or seasonal messages to keep the profile active.
Offers
Promote limited time deals with clear start and end dates.
Events
Advertise workshops, open days or tastings.
Products and services
List key products or services with short descriptions and prices where allowed.
How to track results from your Google listing
| Metric | What it tells you |
|---|---|
| Searches | How many people found your profile and which terms they used |
| Calls | How many customers phoned from the listing |
| Website clicks | How many visited your site from the profile |
| Direction requests | How many planned a visit |
| Messages and bookings | How many contacted or booked through Google |
Add UTM tags to your website link so visits from the profile show clearly in Google Analytics.
Adding a business with several locations
- 1Create a separate profile for each staffed location that serves customers.
- 2Use the same brand name on every profile.
- 3Link each profile to its own location page on your website.
- 4Use bulk verification if you have 10 or more locations.
- 5Assign local managers to update photos, hours and replies.
See our multi location SEO checklist for the full process.
Add your business to Bing and Apple Maps too
Google is the biggest search engine, but many people use Bing, Apple Maps and voice assistants. Claiming these listings takes little time and adds consistent citations.
| Platform | Where to claim | Why it matters |
|---|---|---|
| Bing Places for Business | bingplaces.com | Feeds Bing, Copilot and Windows search |
| Apple Business Connect | businessconnect.apple.com | Feeds Apple Maps and Siri |
| Bing Webmaster Tools | bing.com/webmasters | Gets your website indexed in Bing |
Why your business is not showing on Google
Not verified yet
Unverified profiles often do not show publicly.
Searching your name from far away
Local results depend on location. Search from your service area or use a geo grid tool.
Duplicate or suspended listing
Check for old listings and Google policy violations.
Wrong category
A poor primary category hides you from your main searches.
Website not indexed
Check Search Console for indexing problems.
Strong competitors
You may be listed but ranking below others. That is where local SEO work comes in.
Getting your first Google reviews
- 1Copy your review link from Google Business Profile.
- 2Ask your five most loyal customers for an honest review.
- 3Send the link by text or email right after a good experience.
- 4Reply to each review to thank the customer.
- 5Make asking part of your routine with every customer.
Read how to get more Google reviews for templates and timing.
Industry specific tips for Google listings
Restaurants
Add your menu as text, reservation links, cuisine attributes and dish photos.
Clinics
Add services, booking links and accessibility details; never discuss patient care in review replies.
Trades
Use a service area, add job photos and list each service you offer.
Shops
Add products, in store pickup and opening hours, including holiday changes.
Hotels
Add amenities, photos of rooms and check in times, and connect free booking links.
How Google decides which listings to show
Google says local results are based mainly on relevance, distance and prominence. Relevance is how well your profile matches the search, so complete categories, services and descriptions matter. Distance is how close you are to the searcher or the area in the search. Prominence is how well known your business is, shaped by reviews, links, articles and directory listings.
You cannot change your distance, but you can improve relevance and prominence. That is why complete profiles and steady reviews often move listings up over time.
What to do if your listing is not appearing
| Problem | Likely cause | Fix |
|---|---|---|
| Profile not found in Maps | Not verified yet | Complete verification |
| Shows for name but not services | Weak categories or services | Update categories and add services |
| Disappeared suddenly | Suspension or a policy issue | Check the dashboard for notices and request reinstatement |
| Wrong address on Maps | Pin placed incorrectly | Edit the location and move the pin |
| Duplicate listing showing | Old or duplicate profile | Request removal or merging through support |
Google Business Profile vs your website: what each does
| Feature | Google Business Profile | Your website |
|---|---|---|
| Appears in Maps and local pack | Yes | No, but supports the profile |
| Full control of content | Limited fields | Complete control |
| Detailed service information | Short descriptions | Full pages for every service |
| Ranks in organic results | No | Yes |
| Collects reviews | Yes, on Google | Testimonials you choose to show |
| Captures leads | Calls, messages, bookings | Forms, calls, bookings, sales |
You need both. The profile wins local visibility, while the website gives depth, trust and conversions. Our Google Business Profile optimisation service connects the two.
Keeping your business details consistent
- 1Write down one exact version of your business name, address and phone.
- 2Use it on your website footer, contact page and schema.
- 3Update the same details on Google, Bing, Apple Maps and key directories.
- 4Fix old listings from previous addresses or phone numbers.
- 5Check details again whenever you move or change numbers.
Consistent details help Google trust your listing. See local citation building.
A 30 day plan after adding your business
| Days | Focus |
|---|---|
| 1 to 7 | Verify, complete every field, add ten photos |
| 8 to 14 | Ask for first reviews, add services and products |
| 15 to 21 | Publish your first post, fix NAP on key directories |
| 22 to 30 | Check performance data, answer questions, add more photos |
Quick answers for common setup problems
No verification option shown
Make sure every field is complete and accurate, then check again in a few days.
Video verification rejected
Record again in daylight, showing street signs, your entrance, signage and proof such as tools or stock.
How to show up higher once you are listed
- 1Build location and service pages on your website and link them from your profile.
- 2Keep your name, address and phone the same on every directory.
- 3Get listed on the main directories for your industry.
- 4Earn steady reviews and reply to all of them.
- 5Post updates, offers and photos regularly.
- 6Earn local links from chambers, partners and local news.
Our local SEO checklist covers each of these steps in more depth.

